Refund Policy
We want you to be happy with Moa. If it isn’t right for you, you can get your money back.
14-day full refund
If you request a refund within 14 days of a payment, we will refund that payment in full. This applies to both first payments and monthly renewals.
How to request a refund
Email [email protected] with the email address of your Moa account, or reply to your receipt from Paddle. Refunds are processed by Paddle, our Merchant of Record, to your original payment method. It may take 5–10 business days for the money to appear, depending on your bank or card issuer.
After 14 days
Payments older than 14 days are not refunded, but you can cancel at any time. Your plan stays active until the end of the paid month and will not renew.
Your rights
This policy does not limit any rights you have under consumer protection laws that apply to you, including the Korean Act on Consumer Protection in Electronic Commerce.
Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.